Frequently Asked Questions
Order & Shipping
How long will it take to receive my order?
Most orders are processed and shipped within 1–2 business days. Delivery times vary by location but typically range between 5–10 business days for domestic orders. International orders may take longer depending on customs and local postal services.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination. Customers are responsible for any applicable customs duties or import taxes.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s delivery status.
What if my order is delayed?
While we strive to deliver all orders on time, occasional delays may occur due to weather, customs, or other factors beyond our control. If your order is significantly delayed, please contact us for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging with tags attached. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns Center at uscraftsportswear.com. Follow the instructions to submit your request and receive a return authorization.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Products & Sizing
How do I choose the right size?
We provide detailed size charts for each product to help you select the best fit. Measure yourself and compare with the chart for accurate sizing. If you need further assistance, feel free to reach out.
Are your products true to size?
Our products are designed to fit according to standard sizing guidelines. Please refer to the specific product’s size chart for the most accurate fit information.
What materials are used in your products?
We use high-quality, durable materials such as premium cotton, polyester, and specialized blends to ensure comfort, performance, and longevity. Specific material details are listed in each product’s description.
Payment & Discounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options depending on your region.
How can I apply a discount code?
Enter your discount code during checkout in the designated “Promo Code” field. Click “Apply” to update your order total.
Why isn’t my discount code working?
Discount codes may be invalid if they have expired, have already been used, or do not apply to the items in your cart. Please check the terms and conditions of the promotion.
Care & Maintenance
How should I wash and care for my products?
Care instructions vary by product. Please refer to the label attached to your garment for specific washing and drying guidelines. In general, we recommend machine washing in cold water and avoiding high-heat drying to maintain fabric quality.
Do your products come with a warranty?
We stand behind the quality of our products. If you receive a defective item or experience issues related to manufacturing, please contact us for support.
Company & Services
Who are you?
We are a premium sportswear brand dedicated to delivering high-quality, stylish, and functional apparel for athletes and active lifestyles. Our mission is to combine performance with everyday comfort.
Do you offer custom or bulk orders?
Yes, we provide custom design and bulk ordering services for teams, organizations, and special events. Please contact our support team for more information.
How can I stay updated on new releases and promotions?
Subscribe to our newsletter at uscraftsportswear.com to receive the latest updates, exclusive offers, and early access to new collections.
For additional support, please visit our Help Center at uscraftsportswear.com.